Privacy Policy

At Paladin, we take the protection of your data seriously. In this statement, we inform you about what data we process, for what purpose, and on what basis – transparently and in plain language.

1. Responsible Party

The responsible party for data processing on paladinsafe.ch is:

Marein AG
Bahnhofstrasse 134
8957 Spreitenbach
Switzerland

UID: CHE-107.950.676

Managing Director: William Reinecke

For all data protection inquiries, you can reach us at: info@marein.ch

2. General Information

This privacy policy applies to the processing of personal data via the website paladinsafe.ch and related services. The relevant laws are the Swiss Federal Act on Data Protection (revFADP, in force since September 1, 2023) and – where applicable – the EU General Data Protection Regulation (GDPR) for visitors from the EU/EEA area and Great Britain.

Personal data refers to any information relating to an identified or identifiable natural person (e.g., name, address, email, IP address).

3. What Data We Collect

3.1 Data you actively provide to us

When you place an order with us, create a customer account, or contact us, we process, in particular:

First and last name
Delivery and billing address
Email address
Phone number (if provided)
Order content and history
Payment information (see section 8)
Communication with our customer service

You can place orders with us both with and without a customer account. A customer account is optional and facilitates the management of your orders and addresses.

3.2 Data collected automatically

When visiting our website, the following data is automatically collected technically:

IP address (truncated, where technically possible)
Date and time of access
Browser type and version
Operating system used
Referrer URL
Pages accessed

This data is necessary to deliver and operate our website stably.

4. Purposes and Legal Bases

We process your data for the following purposes:

Order fulfillment: delivery, payment processing, communication
Customer account: managing your account (if created)
Communication: answering inquiries
Marketing: personalized advertising and success measurement (with your consent)
Website operation: display, functionality, security, optimization
Legal obligations: accounting, tax, and data protection law

The legal bases are, in particular:

Contract fulfillment (orders, customer account)
Legitimate interest (website operation, security)
Consent (tracking, marketing cookies)
Legal obligation (accounting according to Art. 958f CO)

5. Cookies and Tracking Technologies

5.1 What are cookies?

Cookies are small text files that your browser stores when you visit our website. Some are technically necessary (e.g., for your shopping cart to function), while others help us improve the experience or display more targeted advertising.

5.2 Cookie Consent

For managing your cookie settings, we use Shopify's native cookie consent tool (Shopify International Limited, Dublin, Ireland).

Depending on your location, different consent options will be displayed:

Visitors from Switzerland: Cookies and tracking tools are loaded by default according to Art. 45c lit. b FMG (opt-out model). You can object to the processing at any time.
Visitors from the EU/EEA area and Great Britain: Marketing and analytics cookies are only loaded after your active consent (opt-in model according to GDPR).

5.3 How to manage your cookie settings

You can change your cookie consent at any time:

Via our cookie banner

Click on the cookie icon at the bottom of our website – this will reopen the banner, and you can adjust your preferences.

Via your browser

You can also manage or delete cookies directly in your browser:

Chrome
Safari
Firefox
Edge

Please note: If you block all cookies, not all areas of our website may function correctly.

Directly with the providers

For some tools, you can also deactivate tracking directly:

Google Analytics: Browser add-on
Meta (Facebook/Instagram): Ad settings
Google Ads: Ad settings

6. Web Analytics and Marketing Tools

6.1 Google Analytics 4 (GA4)

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (for visitors from the EU/EEA area) as well as Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

GA4 helps us understand how our website is used. Data collected includes, among others, IP address (truncated), page views, device information, dwell time. Transfer to the USA is possible.

Further information: https://policies.google.com/privacy

6.2 Google Ads, Google Merchant Center and Google Tag Manager

Provider: as in 6.1.

We use Google Ads and the Google Merchant Center to draw attention to our products and measure the success of our advertisements. Google Tag Manager organizes the loading of other tracking tools on our website.

6.3 Meta Pixel (Facebook/Instagram)

Provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland; Meta Platforms, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA.

The Meta Pixel allows us to display advertising on Facebook and Instagram more targeted and measure its success. Data processed includes, among others, IP address, browser information, visited pages, and actions (e.g., "product viewed", "added to cart").

Further information: https://www.facebook.com/privacy/policy

7. Payment Processing

Depending on your selection during checkout, your payment data will be transmitted to the following service providers:

7.1 Shopify Payments (incl. TWINT, credit cards, Apple Pay, Google Pay, Shop Pay, Union Pay)

Provider: Shopify International Limited, 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, Ireland.

When paying by credit card, TWINT, or one of the other payment methods processed via Shopify Payments, payment data is processed directly by Shopify. We ourselves do not receive full card data.

7.2 Klarna

Provider: Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden.

If you select a Klarna payment method, your data will be transmitted to Klarna. Klarna may carry out a credit and identity check.

Further information: https://www.klarna.com/ch/datenschutz/

8. Shipping

For the shipment of your order, we transmit the necessary data (name, delivery address, telephone number, email for shipment notifications) to our shipping partners:

Die Schweizerische Post AG, Wankdorfallee 4, 3030 Bern
DPD (Schweiz) AG, Buchsstrasse 17, 8108 Dällikon

9. Shopify as Shop System

Our website is hosted and operated with Shopify (Shopify International Limited, Dublin, Ireland; Shopify Inc., 150 Elgin Street, Suite 800, Ottawa, ON K2P 1L4, Canada).

Shopify processes all data you enter on our website or that arises during the order process on behalf of Marein AG. Transfer to countries outside the EU/EEA (especially Canada and the USA) is possible. Shopify is certified under the EU-US Data Privacy Framework and additionally uses standard contractual clauses.

Further information: https://www.shopify.com/legal/privacy

10. Data Transfer Abroad

Some of our service providers are based or have their servers outside Switzerland and the EU – particularly in the USA and Canada.

These transfers are based on:

EU standard contractual clauses
EU-US Data Privacy Framework (where certified)
Your explicit consent (e.g., for marketing cookies)

We carefully select our service providers and ensure an adequate level of data protection.

11. Storage Period

We store personal data only as long as necessary for the respective purpose or as required by law:

Customer account and order data: 10 years (Swiss retention obligation according to Art. 958f CO)
Contact inquiries: up to 2 years after completion
Tracking and analysis data: usually 14 months (GA4 standard), varies depending on the tool
Server logs: maximum 30 days

12. Your Rights

You have the right at any time to:

Information about what data we process about you
Rectification of inaccurate data
Erasure of your data (unless there is a legal retention obligation)
Restriction of processing
Data portability (provision in a common format)
Objection to certain processing operations
Withdrawal of granted consents with effect for the future

To exercise your rights, simply send us an email to info@marein.ch. We usually respond within 14 days.

If you believe that we are not processing your data correctly, you can also contact the competent supervisory authority:

Switzerland: Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, https://www.edoeb.admin.ch
EU/EEA: the respective national data protection authority of your place of residence

13. Data Security

We take technical and organizational measures to protect your data against loss, manipulation, and unauthorized access. These include in particular SSL/TLS encryption, access restrictions, regular updates, and secure hosting infrastructure.

Despite all care, 100% security during transmission over the internet is not possible. You therefore transmit data at your own risk.

14. Changes to this Statement

We reserve the right to adapt this privacy policy if laws, our service providers, or our processes change. The version currently published on paladinsafe.ch is authoritative.

15. Contact

For all questions about data protection, your rights, or this statement, you can reach us at:

Marein AG
Bahnhofstrasse 134
8957 Spreitenbach
Switzerland

Email: info@marein.ch

Status: September 2026